Contact Us

 

If you have any questions or require assistance, please contact our Customer Service Centre using one of these methods:

 

Phone - 13 8332

 

Email -  subscriberassist.au@equifax.com (Replies can be expected within five working days. For any urgent queries we recommend calling our Business Contact Centre on the above number).

 

Website Feedback - iqconnectfeedbackAU@equifax.com 

 

 

Equifax's Customer Service Centre is available during the following hours (Sydney time):

 

	Australian Eastern Standard Time	Australian Eastern Daylight Saving Time
Monday to Friday	8:30 am to 6:00 pm	8:30 am to 6:00 pm
Weekends	Not Available	Not Available

 

Equifax's systems are available during the following hours (Sydney time):

 

	Australian Eastern Standard Time	Australian Eastern Daylight Saving Time
Monday to Friday (except Wednesday)	6:00 am to 3:00 am	6:00 am to 3:00 am
Weekends & Public Holidays	8:00 am to 9:00 pm	8:00 am to 9:00 pm

 

Please note that availability on services provided by some external parties (such as ASIC) are not guaranteed on Sundays.